The customer experience isn't complete until they are happily on their way home. In our 19+ years of ticketing experience, we've distilled some of our best practices down to what you find below in hopes for you to throw the best event possible!

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Entry Operations

The ultimate goal is to exceed expectations with a speedy entry with little to no wait. Consider the following scanning and customer service metrics to execute the best process possible.

Scanning

• One entry gate station for every 1,000 tickets to be sold
• One for every 500 tickets if there's an additional activity (handout, wristband exchange, etc) 
• One scan out station for every 5,000 tickets to be sold (if re-entry is allowed and monitoring scan in/out)
• One for every 2,500 tickets if there's an additional activity (stamp or wristband) 
• One special gate scan (VIP) for every 500 tickets to be sold
  

Customer Service

• One gate customer service station for every 10,000 tickets to be sold

Will Call Operations

The ultimate goal is to exceed expectations with a fast pick up and little to no wait. To do so, consider the following:

• One will call station is recommended for every 1,000 tickets expected for pickup
• One will call station is recommended for every 500 tickets expected for pickup if there is additional activity during pickup
• One will call customer service station for every 5,000 tickets expected for pickup
• One will call station is recommended for every 2,500 tickets expected for pickup if there is additional activity during pickup