How can we help you?
When do I get paid for my event?
When events are processed using See Tickets Processing, your funds will be paid to the account on file within 5 business days after your event is settled.
How can I tell if payment has been released?
Go to the Statements page from your Client Dashboard and click the Payments tab along the top to see a list of all disbursed payments.
Where has my payment been sent?
Payment is released via check or wire to the information filled in on your Account page. To see that information, navigate to the Account page from your Client Dashboard.
What time zone is my Promo Code timer set for?
If a Promo Code has a Start/End Timer, it will operate on the same time zone as the event that the Promo Code is being applied to.
How do I sell paper tickets for my event?
Log in to your See Tickets account, select the Event you would like to sell Ticket Stock for and place your order using the Ticket Stock feature on the left sidebar.
How do I sell tickets onsite with credit cards?
The Sell Tickets function in the Mobile Box Office allows tickets to be processed using a credit card on any internet connected device.
How can I tell if a ticket is a duplicate?
Our Entry Scanning function logs each ticket number scanned and will flag any ticket that has been scanned more than once.
What is the difference between a Pass Event and a GA Event?
Tickets to a Pass Event can be scanned multiple times over multiple days. Tickets to a GA Event can only be scanned once.
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Mobile Box Office