The See Tickets Box Office app for iOS allows you to perform all box office needs from anywhere.You can scan customers in, sell tickets, pick up tickets, do customer support, and check your stats all from your phone.

*Please note that for swiping credit cards, our app is designed to work with Linea Pro Readers.

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Get Started

Make sure to download the Box Office app, the other See Tickets app is for customers to purchase tickets.

Sign in with your See Tickets login or your Facebook account.

If you need to reset your password, enter in your email to receive an email about resetting your password.

Once you are logged in, all active events that you have access to will appear.

If you select a pass event (more than one day), you must also choose the date you want to scan for.

After selecting your event (and date, if needed) you will be brought to the entry page. This is where you can scan your customers tickets.

The entry settings (hamburger menu in the upper left hand corner) allow you to change the scan status, event, pass date, and ticket types.

 
You can change the scan status to normal entry, scan in, scan out, and verify only, normal entry is the default entry method. Normal Entry allows a single scan per day/per ticket, unless otherwise dictated by the multiple scans per day setting set up by See Tickets personnel. Scan In is for entry and departure, it is to only be used if Scan Out is being used. Scan Out is used to scan a ticket out, it is to only be used if Scan In is being used. Verify Only will check the tickets validity without marking the ticket as scanned, this can be used even if the ticket has already been scanned.

You can also edit your tickets to scan a specific ticket type or multiple ticket types. The default is to scan all tickets. You may choose to scan specific ticket types if you have a separate entrance, such as a VIP entrance.

Box office settings allows you to change the event that you are accessing.

Entry:

The entry screen lets you admit valid tickets, scan in, scan out, or verify.

If you have a See Tickets handheld scanner, you are able to not only scan barcodes and magcards, but also swipe magcards and read RFID wristbands. If you are using the Box Office app on your personal device, you are able to scan barcodes from tickets and magcards. 

If you have a linea pro, you can jump right into scanning. But if not, you will need to use the camera to scan barcodes. Click the camera icon in the upper right corner to launch the camera scanner.

Center the barcode in the scanning area to scan the ticket.

Manually enter the ticket or mag card number in the search field.

Invalid tickets will show a big red box, with the time they were scanned.

Duplicate tickets will show a big grey box with the ticket type, e-mail, and scan data. These tickets are valid but have already been scanned.

Valid tickets will show a big green box with the ticket type, sec/seat/row, and the time they were scanned.

Sell Tickets

Sell tickets on the fly collecting cash, credit, or running comps. All active ticket types will be listed, and you can select the quantity of tickets for each using the "+" sign next to the ticket type, and the "-" to remove tickets.

The number of tickets and total will adjust when you add or remove tickets. The PAY/COMP button will also become active once you have at least 1 ticket selected.

There are 3 options to purchase a ticket in the app: credit, cash, or comp. You can switch between each option by swiping from right to left.

For the credit screen, swipe a credit card at any time (linea pro required) or enter in the credit card details manually.

For cash sales, enter an amount tendered to calculate the changes due.

For comps or free tickets, enter a face value and service fee amount and press the process button.

After the payment is made, the mag card screens will show up. You can skip them at any time, or swipe or scan the mag card to load the ticket. You can also use the camera to scan the mag card barcode if a linea pro is not available.

Will Call

Swipe your customer's credit card, or enter the name, order, e-mail, or last 4 digits of their credit card to pick up the customer's tickets.

Once an order is found, it will display the name, last 4 digits of the credit card, event name, and number of tickets. The green check mark indicated that all tickets are checked in. If the checkmark is yellow, the order has been partially picked up.

No checkmark means the order needs to be picked up. If you swipe a credit card on will call, it will automatically check in all tickets under that credit card.

When you click on the order, there is an option to manually check in all tickets.

Click the camera icon to scan a credit card. To scan, move the credit card, number side up, into the rectangle area to grab the credit card numbers.

You can also enter the credit card manually as well.

Support

Swipe your customer's credit card, or enter the name, order, e-mail or last 4 digits of their credit card to view order details, audit details, or check each ticket manually.

At first glance, the service results screen looks very similar to the will call results screen. We add the date of purchase, and order number, along with some extra details when you click on the order.

Extra details include the status of the ticket and the last 4 digits of the ticket or mag card number. From the service screen you can also refund, check in and re-issue tickets.

You will be asked to verify what you are scanning if using the camera feature on the service screen.

Quick Stats

Check your scanned stats for all delivery methods on your event. More detailed stats are available on the main website.